Refund Policy
Effective 2026-07-22. This policy applies to purchases from AP SYSTEM32.BIN LLC processed through Stripe. Ruble purchases are covered by the Russian-language payment rules.
1. What you are buying
You are buying access to additional in-game functionality: credits added to your account balance, in-game items, privileges and expanded account features. Credits are a unit of measurement of your right to use that functionality. They are not money and cannot be withdrawn or exchanged for money.
2. Delivery
Services are delivered automatically to your account, normally within minutes and no later than 24 hours after a successful payment. Delivery is considered complete when credits are added to your account balance or the purchased feature becomes available in the Project.
3. Failure to deliver
If we fail to deliver for technical reasons, we refund the full amount within 10 business days. You do not need to justify the request in this case.
4. Before delivery
You may cancel at any time before delivery and receive a full refund.
5. After delivery
5.1. Unused credits remaining on your account balance are refundable at the rate at which they were purchased, less payment processing fees actually incurred.
5.2. Credits already spent on in-game items, privileges or features are not refundable, because the corresponding service has been delivered and consumed.
5.3. If your account is permanently suspended, you may request a refund of unused credits under section 5.1.
6. Purchases by minors
Purchases are limited to users aged 18 and over. If a purchase was made by a minor without the consent of a parent or legal guardian, contact us. We treat these requests as a priority and refund where the circumstances are confirmed.
7. How to request a refund
7.1. Email play@dayzstalker.com with: the date and amount of the payment, your account identifier, the payment method used, and the reason for the request.
7.2. We review requests within 10 business days.
7.3. Approved refunds are returned to the original payment method. Your bank typically posts the refund within 3 to 30 days.
8. Chargebacks
8.1. If you do not recognise a charge, please contact us first. This is almost always faster than a bank dispute and does not put your account at risk.
8.2. While a chargeback is pending, access to the disputed content is suspended until the dispute is resolved.
8.3. Your card statement shows AP SYSTEM32.BIN LLC, which is the entity named in section 1.
9. Statutory rights
Nothing in this policy limits any mandatory consumer rights available to you under the law of your country of residence.
10. Contact
AP SYSTEM32.BIN LLC
447 Broadway, 2nd Floor #1565, New York, NY 10013, United States
play@dayzstalker.com